Delivery time-scales vary depending on the type of award stock and processes.

For Bespoke Awards delivery is usually 4-6 weeks from confirmation of order, however, this is only a guide as production process vary for each individual order. We will give you a firm delivery date prior to confirmation of your order.

For Classic Awards, our usual delivery time is 1 week from confirmation of order. However, if your order is more urgent, please contact us in order to discuss express delivery.

Delivery charges are calculated by weight and distance. We will give you a firm price for delivery prior to confirmation of your order.

If your delivery has not arrived when specified please notify us immediately in order for us to track your order.

Creative Awards London Ltd. makes no guarantee regarding arrival times via standard delivery.

The customer shall be responsible for inspecting their goods on delivery and must inform Creative Awards London Ltd. of any defect or shortage in the order within 3 days of receipt.

Deliveries to Ireland, Scotland and overseas are by quotation.

Once dispatched and proof of dispatch has been confirmed we cannot be liable for any consequential loss.


Should any items be damaged/faulty please notify us immediately. Any items not returned within 3 days or items which are used will be charged to your job. Please return the items and we will happily replace/repair them for you.

We must receive faulty/damaged items before we can ship replacement items to you.

The purchaser must bear the carriage costs of returning unwanted products. For cases in which items have arrived in a damaged or imperfect condition, return carriage costs will be reimbursed. Please use the original packaging to return your purchase.