Terms and Conditions
Delivery time-scales vary depending on the type of award stock and processes.
For bespoke awards delivery is usually 2-4 weeks from confirmation of order, however, this is only a guide as production process vary for each individual order. We will give you a firm delivery date prior to confirmation of your order.
For stock awards, our usual delivery time is 1 week from confirmation of order. However, if your order is more urgent, please contact us in order to discuss express delivery.
Delivery charges are calculated by weight and distance. We will give you a firm price for delivery prior to confirmation of your order.
If your delivery has not arrived when specified please notify us immediately in order for us to track your order.
Creative Awards Ltd. makes no guarantee regarding arrival times via standard delivery.
The customer shall be responsible for inspecting their goods on delivery and must inform Creative Awards Ltd. of any defect or shortage in the order within 3 days of receipt.
Deliveries to Ireland, Scotland and overseas are by quotation.
Once dispatched and proof of dispatch has been confirmed we cannot be liable for any consequential loss.
Should any items be damaged/faulty please notify us immediately. Any items not returned within 3 days or items which are used will be charged to your job. Please return the items and we will happily replace/repair them for you.
We must receive faulty/damaged items before we can ship replacement items to you.
The purchaser must bear the carriage costs of returning unwanted products. For cases in which items have arrived in a damaged or imperfect condition, return carriage costs will be reimbursed. Please use the original packaging to return your purchase.
Payment can be made by cheque payable to Creative Awards Limited, and by BACS.
New Customers – Pro forma payment is required in full with confirmation of order.
All pro forma jobs will only be commenced once payment is received.
Bespoke Awards – For all bespoke awards payment is required in full with confirmation of order.
Account Customers - Payment is due 30 days from date of invoice.
All goods shall remain the property of Creative Awards Ltd. until payment has been received in full.
We are happy to provide samples to demonstrate quality and techniques, but all samples remain the property of Creative Awards Ltd., and must be returned within 14 days at the customer's expense. We reserve the right to invoice for damaged or unreturned samples at full retail value.
We treat all of your personal information as confidential and never release it to a third party under any circumstances.
Creative Awards reserves the right to use photographs and other visual and written material created in the course of project production for its own publicity purposes online, in print and in any and all other media. All intellectual properties created by Creative Awards remain the property of Creative Awards and cannot be reproduced by clients without written permission from Creative Awards.