Inspection and acceptance of Goods

You must inspect the Goods on delivery or collection. If you identify any damages or shortages, you must inform us in writing within 3 days of delivery, providing details and photographic evidence where applicable.

Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.
Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will as appropriate, repair, or replace, or refund the Goods or part of them.

We will be under no liability or further obligation in relation to the Goods if you fail to provide notice as set above and/or you make any further use of such Goods after giving notice under the clause above relating to damages and shortages and/or the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods and/or the defect arises from normal wear and tear of the Goods and/or the defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties. The customer bears the risk and cost of returning the Goods. Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 3 days after delivery.

Creative Awards London Ltd will not be liable for any consequential loss by a customer and will not bear the costs of the customer using an alternative supplier if a dispute over quality or delivery timescales arises.